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Parents be advised * 24-Hour Rule
Complaints Concerning Managers, Coaches, Parents or Representatives
The following procedure is intended to minimize the risk of a possible problem, which may occur, and to maximize the organization’s ability to retain managers and coaches.
24-Hour Rule regarding parents who have concerns, questions, or complaints:
Do not call or contact the Manager or Coaching staff on game day or within 24 hours after the completion of the competition. Managers and Coaches have a great number of tasks to prepare and complete before and after events. After the 24 Hour waiting period, if there is still a question, concern, or complaint, please contact the Manager or Coach to discuss the matter. There are some topics that will not be discussed such as other players' abilities and other topics.
*NO complaint may be addressed before a 24 hour cooling off period
An exemption to this rule is any situation that compromises the immediate safety of the children.
If an agreement is not reached by the conclusion, the parent(s) shall speak with the General Manager within 5 days after the first discussion for resolution.
Thanks for your cooperation
Dave Rysdyk
General Manager
L.I. Cannons
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