There may be situations where there are conflicts between Coaches, Parents, Players and Umpires. The expectation is that as adults we should be able to remove ourselves from the current conflict and sit down and discuss in an adult manner the issue at hand and resolve it through effective listening and discussion of the facts. These discussions should be in the best interest of the children of the Oak Hill Youth Sports Association. The normal complaint procedure should go as follows:

First-Discuss the problem with the person or persons involved. In the event the person is a child and there is no response then have the parent notified of the situation so they may intervene if necessary. This should happen immediately or within 24 hours of the situation.

Second-If there is no resolution after the first step then the League Commissioner should be contacted. The league Commissioner will assess the situation and make recommendations on how to proceed. This should happen within 36 hours of the situation.

Third if there is no resolution after the 2nd step then the Softball or Baseball Commissioner should be contacted. The Softball/Baseball Commissioner will then assess the situation and make recommendations on how to proceed. This should happen within 48 hours of the situation.

Fourth if there is no resolution after the third step then the Infractions Committee, chaired by the President of the Oak Hill Youth Sports Association and comprised of the President, Vice-president (Vice-chair), Baseball/Softball Commissioner, and three (3) members appointed by the Board of Directors, shall review any complaints of an official nature which might be received concerning the conduct of individual managers, assistants, players, parents, umpires, or other program participants.

a) Complaints to the Infractions Committee must be in writing and submitted to the committee chair within three (3) days of the incident complained of in the complaint.

b) Upon receipt of a complaint the committee will hear evidence and announce a decision in writing within ten (10) days after receipt of the complaint.

c) Any person dissatisfied with the committee's decision may appeal that decision to the Board of Directors. An appeal must be submitted in writing to the President within three (3) days of the committee's decision.

d) An Infractions Committee member involved in the circumstances leading to the complaint or who has a child playing in the league or division in question is not eligible to participate in the hearing or decision of the complaint. In the event that one or more Infractions Committee members is ineligible to participate, the Board of Directors shall appoint a replacement member or members.