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Beginning today, residents of Toronto need only remember one easy phone number to access non-emergency City information and services. Mayor David Miller officially launched 311 Toronto this afternoon at an event at the City's high-tech contact centre. Now, one number provides residents, businesses and visitors with easy access to the City, 24 hours a day, seven days a week.
Instead of scouring the blue pages for the right number, residents can dial 311. A customer service representative will answer calls and resolve the majority of inquiries within that one call. Service is provided in more than 180 languages via telephone interpretation service; TTY service for the hearing impaired is also available. Callers from outside of the city can reach 311 by dialing 416-392-CITY (2489).
Toronto's 311 program provides several different ways to access non-emergency City services, programs and information, and is part of a larger customer service transformation at the City of Toronto. Initially, the City's 311 service will be provided by phone, e-mail or mail. In the coming months, 311 Toronto will expand on the web (http://www.toronto.ca/311/) and allow residents to make many service requests and track the status of their requests online. The list of track-able services will continue to grow as the 311 program expands.
"Not only will residents and businesses benefit from the launch of 311, it will also provide senior management with the data needed for us to better plan, forecast and budget for improved service delivery," said Joe Pennachetti, City Manager. "Other jurisdictions have shown service improvements over time after launching their 311 service."
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