Cascade ‘Model R’ Helmet Update – January 12, 2015
In mid-December, Cascade Lacrosse reached an agreement with the National Operating Committee on Standards for Athletic Equipment (NOCSAE) on a solution for the recently decertified Cascade R helmet.
The solution involves a simple modification to the Cascade R helmet currently in the marketplace. NOCSAE has accepted the solution and Cascade’s data confirms the helmet, as modified by this solution, meets NOCSAE certification standards.
Cascade is requesting that all ‘Model R’ owners return their helmets, at Cascade’s expense, to Cascade’s headquarters in Liverpool, N.Y. to have the modification performed.
You may begin the process by entering your information on the link below:
Click Here To Begin the Cascade R Return Process
Upon receipt of your information submitted via the link above, Cascade will send you a pre-paid shipping label. Once you receive the label, put your Cascade R helmet(s) in a box (include your chin strap), affix the UPS shipping label and send the helmet to Cascade.
There are three primary shipping options:
1) Place your package(s) with your regularly scheduled UPS pick up, or
2) Hand your package(s) to any UPS driver, or
3) Take your package(s) to any UPS drop-off location or UPS Store.
When the helmet arrives at Cascade’s facility, it will be professionally updated with the certified modification and a tamper-resistant sticker will be applied to the back of the helmet to prove it has completed the certified modification (sample pictured below). The helmet will then be sent back to you.
The modification is free of charge for consumers and retailers, including shipping. Return time could vary up to 2 weeks once the helmet(s) arrive at Cascade.
Please note that Cascade R helmets that do not get officially modified by Cascade do not meet NOCSAE standards and will not be legal for play. The certification will remain void.
To see a list of frequently asked questions, please visit www.cascadelacrosse.com.
If you have further questions, please email Cascade at email@example.com.
You can also call Cascade Customer Service at 800-537-1702.